Help center

Staffing platform is down or severely disrupted.

Examples:

• App or website is unavailable
• Many users cannot sign in
• Critical actions are failing for everyone

Staffing platform is not working as expected.

Examples:

• A feature behaves incorrectly
• Data looks wrong or is missing
• An action fails for some users

Internal staff support requests or questions.

Examples:

• Access or permission questions
• How-to or process questions
• Data clarification requests

Issues or questions related to the caregiver mobile app.

Examples:

• Caregiver cannot sign
• App features are unclear
• Help needed assisting a caregiver